Tennis
Shop tennis rackets, strings, grips & accessories Padel
Explore padel rackets, balls & bags for all levels Badminton
Rackets, strings and accessories for beginners to advanced Tennis Restringing
Book tennis racket restringing in London (Ealing) Badminton Restringing
Book badminton restringing in London (Ealing)
Shop tennis rackets, strings, grips & accessories Padel
Explore padel rackets, balls & bags for all levels Badminton
Rackets, strings and accessories for beginners to advanced Tennis Restringing
Book tennis racket restringing in London (Ealing) Badminton Restringing
Book badminton restringing in London (Ealing)
Ordering & Payments
How do I place an order on vksrackets.com?
Add your items to basket, head to checkout, then enter your delivery details and payment information. You'll receive an order confirmation once the checkout is complete.
What payment methods do you accept?
We accept major debit and credit cards (including Visa, Mastercard and American Express), PayPal, and bank transfer via secure payment processing.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible. As a guide, changes are usually possible within 2 hours of placing the order (before dispatch).
Delivery, Shipping & Click & Collect
Do you deliver across the UK?
Yes. We deliver across the UK, and we also offer international shipping on many items.
How long does delivery take?
Standard delivery is typically 3-7 business days, and express options may be available depending on your order and location.
Will I get tracking for my delivery?
Yes. Once your order is dispatched, we'll email tracking details (where available) so you can follow your delivery.
Do you offer Click & Collect in Ealing?
Yes, Click & Collect is available from our store in Ealing, West London (31 Bond Street, London W5 5AS). Select Click & Collect at checkout where offered.
Products, Authenticity & Choosing the Right Racket
Are your rackets genuine?
Yes. Our products are sourced from authorised distributors and supplied as genuine items, typically covered by manufacturer warranty where applicable.
Do you sell refurbished rackets?
We primarily sell new rackets. If any refurbished or pre-owned items are available, they'll be clearly labelled on the product page.
How do I choose the right tennis, padel, or badminton racket?
What's the difference between beginner and advanced rackets?
Beginner-friendly rackets are usually more forgiving, durable, and easier to use. Advanced rackets tend to use higher-end materials and more specific specs, designed for players who can consistently generate their own power and want more control and precision.
Restringing, Tension & Customisation
Do you offer racket restringing in London?
Yes, we offer in-store restringing in Ealing, West London. You can book online here: Tennis racket restringing and Badminton restringing.
How do I pick the right string tension?
As a simple guide, lower tension can add comfort and power, while higher tension can add control. The best tension depends on your swing speed, playing style, and string type. If you're not sure, choose a mid-range tension and adjust after your next restring based on feel.
How often should I restring my racket?
Frequent players usually need restringing more often than casual players. If the strings feel dead, you've lost control, or you're breaking strings regularly, it's time to restring.
Do you offer grip changes or other customisation?
Yes. We can help with grip changes, string choices, and advice on setup so your racket matches how you play. If you have a specific request, get in touch before ordering or bring your racket into store.
Returns & Warranty
What is your returns policy?
We offer a 30-day returns policy on unused items in their original packaging. Return postage is usually the customer's responsibility unless the item is faulty.
Do your rackets come with warranty?
New rackets are generally covered by the manufacturer's warranty against defects. Warranty does not cover wear and tear, cosmetic damage, or string breakage through normal use.
How do I make a warranty claim?
Contact us with your order number and clear photos of the issue. We'll advise the next steps based on the brand's warranty process.
Contact & Store Info
Where is your store located?
VKS Rackets is located at 31 Bond Street, Ealing, London W5 5AS. We're open Monday to Saturday.
How do I contact customer support?
You can contact us by email or phone. We typically respond to emails within 1 business day.
