While we strive to ensure the accuracy of descriptions, specifications, and pricing, errors may occasionally occur. In such cases, VKS Rackets reserves the right to reject any order. If an error is identified, we will contact you with a full explanation and a corrected offer. The information displayed on our website serves as an invitation to treat, not a confirmed offer for sale. A contract is formed upon the supply of goods.
Please notify us within 14 days if you wish to return an item for a refund, and ensure the return is completed within 30 days. All returned items must be accompanied by a copy of your order or invoice. Products must be returned unused, in their original packaging, including all boxes, packaging materials, manuals, accessories, and documents provided by the manufacturer. Any shortages must be reported in writing within 7 days of delivery.
Since we subsidise delivery costs, up to £10 may be deducted from refunds if the return is due to a change of mind. The £5.99 delivery fee is a subsidised charge.
We take great care to ensure your order arrives in pristine condition. If you receive an incorrect or faulty product, please contact us immediately by email on [email protected] for priority assistance. Upon receiving the returned goods, we will issue a refund. We cannot process refunds for items that are not returned.
All goods are covered by manufacturers' warranties, which can vary in duration. Customers must bear the cost of returning any product to us or the manufacturer. Replacement products may also incur a delivery charge. If a manufacturer is unable to repair a product, VKS Rackets will provide a replacement upon receiving authorisation. If no replacement is available, a credit note will be issued for use online or in-store. Under no circumstances will a refund be provided.
For orders eligible for free UK mainland delivery, no charge will be applied. However, if a customer returns a non-faulty item, VKS Rackets may deduct up to £10 to cover the actual delivery cost. Smaller parcels may incur an £8 deduction, while larger items such as tennis rackets and bags may incur up to a £10 charge.
We aim to make the delivery process as seamless as possible. Orders can be delivered to your home or workplace. Delivery times are calculated in working days (Monday to Friday). Orders placed after 1:30pm will be processed the next working day, unless expedited. During bank holidays and the Christmas period, additional processing time may be required.
Most orders are dispatched on the same day they are received. Small orders may be sent via Royal Mail, while larger orders are shipped via DPD and require a signature. If you are unavailable, a card or email notification will be provided to arrange an alternative delivery or collection. Each order will be attempted for delivery twice. If unsuccessful, the order may be returned to us, and customers may be liable for additional costs.
VKS Rackets delivers internationally. Delivery costs for overseas orders are based on weight and volume. During checkout, an estimated delivery cost will be provided, but this is subject to change due to fluctuating rates. Customers will be contacted for approval before any additional charges are applied. Import duties and taxes are the responsibility of the customer.
If an order is refused upon delivery and returned to VKS Rackets, customers will be liable for any return shipping charges. These costs may be deducted from any refund due.
This policy applies to all registered users of our website. You do not need to make a purchase to access our search features.
We take necessary measures to protect your personal data. VKS Rackets employs industry-standard security practices, including firewalls and Secure Socket Layers (SSL). Personal information collected during the payment process is used solely for:
VKS Rackets will never share your email address or contact details with third parties.
All content on this website, including text, graphics, logos, and digital downloads, is protected by copyright laws and may not be used without our consent.
VKS Rackets grants users a limited license to access and make personal use of this site. This license does not permit resale, commercial use, data mining, or duplication of content. Written permission is required for commercial exploitation of site content.
All orders and delivery charges must be paid in full before dispatch. VKS Rackets reserves the right to conduct verification checks and decline any order if payment authenticity cannot be confirmed. In cases of fraudulent transactions, VKS Rackets retains ownership of supplied goods and will report fraudulent activity to the authorities.
All products must be used in accordance with manufacturers' guidelines. Damage caused by improper preparation or misuse may void the warranty. Suspected defective products will be inspected by the manufacturer before any resolution is offered.
We offer a demo service on selected rackets both online and in-store. Returned rackets must be in original condition. Any misuse or damage may result in additional charges or rejection of the return. Customers must not remove the overgrip, plastic sleeve on the original grip, or demo tape on the bumper bar. Demo rackets must be returned within 7 days. If you need more time, please contact us.
VKS Rackets strives for accuracy in product descriptions but does not guarantee error-free content. Occasional typographical errors, inaccuracies, or omissions may occur in product details, pricing, and availability. We reserve the right to correct such errors at any time, including after an order has been placed. We apologise for any inconvenience.
Prices and product availability are subject to change without notice. Prices displayed on our website include VAT.
VKS, 31 Bond Street, Ealing, London, W5 5AS
Telephone: 020 8579 3389
Email: mail@vks.com
VAT No: 290 66 3738
Vee Kay Traders T/A VKS Rackets
